FREQUENTLY ASKED QUESTIONS

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General Questions

  • Deen Diaries is an Islamic brand dedicated to providing high-quality Islamic products, including educational resources, planners, and lifestyle essentials to help Muslims strengthen their faith and productivity.

  • You can reach us via email at deen@deendiaries.com, and we will respond as soon as possible.

  • Currently, we operate as an online store only, but we ensure secure and efficient shipping worldwide.

Orders & Shipping

  • Orders placed before 3:00 PM (UK time) are shipped the same day. Orders placed after this time, on weekends, or public holidays are processed the next working day.

    • UK orders: 2-3 working days

  • Yes! Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your shipment.

  • Shipping fees are calculated at checkout based on the destination and package weight.

  • We currently do not ship internationally, but we’re working on it and will be offering international shipping soon! Stay tuned for updates.

Returns & Refunds

  • We accept returns within 30 days of purchase, provided the item is unopened and in its original packaging. Customers are responsible for return shipping costs.

  • To start a return, please contact us at deen@deendiaries.com for the return address and instructions.

  • Once we receive and inspect your return, we will process the refund within 10 business days to your original payment method. If you do not receive it within 15 business days, please contact us.

  • Yes, as long as the item is unopened and in its original condition. However, return shipping costs are the customer’s responsibility.

  • If you receive a damaged or incorrect item, please email us at deen@deendiaries.com within 7 days of delivery, and we will resolve the issue promptly.

Payments & Discounts

  • We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

  • Yes! We run special promotions throughout the year. Sign up for our newsletter or follow us on Instagram @deendiaries.c to stay updated.

Product Information

  • We offer a range of Islamic educational materials, planners, journals, and more to help Muslims enhance their spiritual and personal development.

  • Yes! We provide digital downloads for some of our products, including planners and guides. These will be available for instant download after purchase.

  • Yes! We offer products for different age groups, from children to adults, with a focus on Islamic education and lifestyle improvement.

Cancellations & Order Changes

  • Once an order has been processed, modifications or cancellations are not possible. However, you may return it within 30 days for a refund.

  • Please double-check your details before placing an order. Orders with incorrect or incomplete addresses are non-refundable.